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Site Map: Write a Cover Letter Land a Job About Susan Ireland |
Sample Resume |
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| Here's the e-resume version for posting online, formatted according to the E-Resume Guide. | |||||
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ZORRA D. JACKSON OBJECTIVE SUMMARY OF QUALIFICATIONS * More than 10 years in IT Management, including strategic direction, budget preparation, vendor relationships, and planning and operation of Data Centers. * Skilled in evaluating current and future technologies and leading purchase planning to support both short and long-term IT initiatives. * A clear and direct project manager, skilled in developing and maintaining a broad vision, cultivating excellent relationships, and communicating effectively across the organization to build focused and productive teams. PROFESSIONAL EXPERIENCE 1994-pres., UBUY, San Francisco, CA IT Management * Managed and supported hardware and software operations at one on-site and two remote Data Centers, including more than 60 NT servers providing 24/7 service to 1,100 employees, dealers and resellers. * Developed, administered and tracked a $1.2M capital budget, a $800K staffing budget and a $975K maintenance budget. * Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts. * Developed, implemented and monitored service level agreements with staff and customers, ensuring compliance and quick resolution of specific issues. Achieved 99% system availability and 98% customer satisfaction for three years. * Created and implemented disaster recovery plans and procedures for Data Center, including hot sites for mission critical applications. * Evaluated and selected appropriate anti-virus and intrusion detection software for email and NT network to ensure complete and continuous coverage with no security breaches. * Directed facilities management, including UPS, FM200 fire suppression system, HVAC and building generators. Negotiated vendor agreements. * Managed multiple projects, including Pathworks to NT migration, Windows NT 3.1 to 4.0, VMS to UNIX servers, Citrix Thin Client implementation, Alpha to Intel migration, and development of new Inventory and POS systems. * Received Customer Service Award 2006, an annual company-wide award based on excellence in customer service and vendor relations. Team Leadership & Supervision * Hired, trained and supervised a 12-member team providing email, NT administration, Data Center operations and Help Desk support. * Facilitated weekly team meetings, individual consulting, and quarterly performance evaluations to motivate team members and foster a cohesive work environment. * Communicated regularly with senior management and both technical and non-technical personnel to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion. VMS Manager, 1995-98 * Planned and managed Data Center relocation from Fremont to San Francisco, including facilities planning and configuration. * Directed all VMS systems operations and supervised two Computer Operators. Computer Operator, 1994-95 * Operated and supported the VAX / VMS environment. 1992-94, VENTURES UNLIMITED, San Mateo, CA * Managed the VAX/VMS server for this venture capital firm. PROFESSIONAL DEVELOPMENT B.A., Psychology, University of California, Berkeley, CA, 1992 Classes, seminars and workshops in: TECHNICAL SUMMARY Operating Systems / Software Applications: Hardware: |
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