No more staring at blank pages! Write your resume and cover letter today! Downloadable software by Susan Ireland

-Find a Job
-Virtual Career Fair

Site Map:
Create a Resume
- 90 Resumes
- Resume Guide
- E-Resume Guide
- Hire a Writer
- Resume Software
- Resume Book

Write a Cover Letter
- 50 Cover Letters
- Cover Letter Guide
- 10 Thank You Letters
- Hire a Writer
- Cover Letter Software
- Cover Letter Book

Land a Job
- Find a Job
- Virtual Career Fair
- 20 Interview Questions
- Job Interview Guide
- Salary Negotiations
- Hire a Coach
- Other Career Sites
- Teen Job Book

Personal Help Work with a Pro step by step: Career Coach Resume Writer

About Susan Ireland
Copyright 2000-08
Susan Ireland
(510) 524-5238

Privacy Policy

PATRICIA GONZALEZ
123 Russell Avenue, Pittsburgh, PA 12345
123-555-1234
pgonzalez@bamboo.com

E-COMMERCE PROJECT MANAGER

SUMMARY

* Over seven years' technical project experience, seven years in relationship management, and over two years e-commerce project leadership.

* MBA and MS, Engineering (South American equivalents).

* Proven ability to target and reach high standards; widely perceived as a technical resource.

* Exceptionally precise yet comprehensive thinker; strong team builder; skillful negotiator.

* International, cross-cultural experience, and fluency in five European languages.

PROFESSIONAL EXPERIENCE

PayTime, Pittsburgh, PA, 2003-present

PROJECT MANAGER
Managed multiple IT projects for an e-payment provider with 20% monthly growth.

E-COMMERCE TECHNOLOGY
Developed e-commerce product allowing websites to accept online payments and establish credit relationships of up to $3M per month with banks.

* Led successful server-side gateway integrations with two large banks and oversaw gateway software integration with over 100 commercial websites.

* Upgraded product with new features, opening code to accommodate customer language and platform preferences, improving interface, and increasing security.

* Conducted thorough stress tests to meet financial industry quality standards.

* Adjusted to the unpredictable loss of a major partner by quickly integrating a new bank.

SYSTEMS DEVELOPMENT
Created extranet-based customer relationship systems allowing partners to track real-time progress of customer application and reducing processing time from 90 to 30 days.

* Built and rolled out branded website for company reseller network increasing lead response volume by 300% within two months.

* Implemented Goldmine sales tracking software, smoothly linking customer relationship systems.

* Dramatically improved customer ease of use and clarity of information.

TEAM MANAGEMENT
Attracted outstanding technical staff and catalyzed strong, eager performance with enticing challenges and responsibilities.

* Encouraged cross-training and peer mentoring, and created team cohesion by involving staff in rollouts and strategic planning.

* Established clear-cut job definitions, filled positions through internal promotion whenever possible, and trained and managed top-notch engineering team of eight.

RELATIONSHIP MANAGEMENT
Maintained high satisfaction among partners, customers, and clients.

* Collaboratively developed new projects with senior managers at partner companies, negotiating and expanding alliance terms along with technical goals and timelines.

* Oversaw technical e-commerce partnerships with major shopping carts (Miva, ECBuilder, ShopSite), completing integrations on time and expanding business opportunities for both partners.

* Championed top-level account service, facilitating the sales success of 15 resellers by ensuring relevant technical support and assistance with client relationship issues.

Para Force, Caracas, Venezuela, 1996-2002
Managed major accounts and developed engineering improvements for South American stainless steel leader.

VICE SALES MANAGER, 2000-2002
Increased sales by 22% in two years by managing major accounts, joining managers on sales calls, and overseeing product training of account managers from 35 international agencies.

* Won three of Para Force's top ten customers, generating $2.7M annually.

* Designed layout and content of corporate website, conveying product benefits with simple, inviting, and educational images and ideas.

* Reduced errors by over 50% by troubleshooting price quotes and invoicing.

* Saved $1M annually by adjusting price policy to minimize dumping taxes.

PROCESS ENGINEER, 1997-2000
Streamlined operations of stainless steel welded tube factory with process engineering innovations.

* Improved cross-cultural relationship between plants in different countries.

* Designed and implemented concise production management chart, new product classification system, and defect classification chart, providing simple effective tools for plant managers.

IT ENGINEER, 1996-1997
Launched new ERP system on IBM AS 400; installed terminals; tested programs; educated sales force; provided support service; and taught computer-illiterate workforce of 70 how to use a PC.

EDUCATION

MBA, Universite de Caracas, Venezuela, 1996

MS, Industrial Engineering, Universite de Caracas, Venezuela, 1996

SOFTWARE KNOWLEDGE

Proficient in E-commerce, shopping carts, E-payment, HTML, FTP, ShopSite, Goldmine, ECBuilder, Excel, MS Project, PowerPoint, Dreamweaver; familiar with NT, Linux, Unix, Java, Perl, C/C++, cgi, TCP/IP, XML, java-script Transact, Onyx, Saleslogix, Miva